Questions about forms or transactions? Let us help

Here you’ll find answers about investing with us and the forms required for most standard transactions. Visit our Forms page for your specific Perpetual Investment product to download a form.


Commonly asked questions about Forms and Transactions

Q. Why do I need to complete a customer ID form?
A.

When you apply for a product you must complete the relevant customer identification form and provide the required identification documents, unless you have previously done so. This process only has to be completed once. Full instructions are provided in the customer ID forms.

This is to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006) that requires financial services providers and financial advisers to collect and verify the identity of customers.

Advisers submitting applications on behalf of their clients must either complete the ‘record of verification procedure’ section in the ID forms or send in certified copies of customer ID documents.

Customer ID forms for individuals/sole traders have been inserted into both our printed and web-based product disclosure statements. Customer ID forms for trusts have also been inserted in most PDSs. Download ID forms for all other types of customers.

Q. What identification do I need to provide?
A. Customers must provide the identification documents (eg current driver’s licence or passport) as requested in the relevant customer ID form. These ID documents must be verified by a financial adviser completing the ‘record of verification procedure’ in the ID form or copies of ID documents certified by an eligible person, such as a legal practitioner or Justice of the Peace, must be submitted with the application. 
Q. How do I add to my investment?
A. Please visit our Forms page and complete an application for additional investment form for the relevant product.
Q. How do I make a withdrawal?
A. You can withdraw all or part of your investment by sending us a written request setting out your Investor ID and Account ID, the name of the fund, the dollar amount or number of units to be withdrawn and your payment instructions. Please visit the Forms page for more information.

We currently accept requests by facsimile, provided we have no reason to believe the request is not genuine. We will not accept facsimile requests for cheques made payable to third parties or deposits to bank, building society or credit union accounts which have not been previously nominated by the investor.

You should post or fax your request to us, our contact details are on the Contact Us page.
Note: Applications received by the Sydney office before 3.00pm will use that days exit price (or in the case of Select Investments, the price as at 3.00pm next Wednesday each week). Applications received after 3.00pm Sydney time will utilise the next business days exit price.

Q. Can I make a telephone withdrawal?
A. You can make telephone withdrawals from Perpetual's Cash Management and Perpetual WealthFocus Investment Advantage, Perpetual's Monthly Income Fund and the funds in Perpetual WealthFocus Investment Funds. To do so you need to obtain a PIN number. For information on how to do this see Perpetual’s Cash Management Fund, Perpetual’s Monthly Income Fund, Perpetual’s WealthFocus Investment Funds or Perpetual’s WealthFocus Investment Advantage offer documents.
Q. Can I make an investment via BPay?
A. BPAY is only available for one-off additional investments. Your BPAY additional investments will be invested according to your most recent investment strategy. If you wish to change your investment strategy for additional investments, you will need to notify us in writing.

Please note that not all of Perpetual's products accept payments by BPAY. The following products accept payment by BPAY:

  • Perpetual Cash Management
  • Perpetual WealthFocus Investment Funds
  • Perpetual WealthFocus Investment Advantage
  • Perpetual WealthFocus Super Plan
  • Perpetual WealthFocus Pension Plan (Cannot be added to an existing pension account)
  • Perpetual WealthFocus Investments - Perpetual Series
  • Perpetual Select Investment Funds
  • Perpetual Wholesale

BPAY additional investments completed by 3.00pm (Sydney time) on any business day will be processed using that day's entry price. BPAY additional investments made after 3.00pm on a business day will be processed at the entry price applicable on the next business day. In the case of Select Investments, entry prices are based on weekly postings, 3.00pm each Wednesday.

Q. Which Biller Code do I use?
A. There are different Biller Codes to use according to your transaction type. The Biller Codes to use are as follows:

 Transaction Type  Biller Code 
 WealthFocus Investment Funds    636910
 WealthFocus Super Employer Contribution  636928
 WealthFocus Super Personal Contribution   636936
 WealthFocus Super Salary Sacrifice   636944
 WealthFocus Super Spouse Contribution  636951
 WealthFocus Investment Advantage  636993
 Cash Management Fund   636985
 Wholesale Australian Fund  989251
 Wholesale Industrial Fund  989269
 Wholesale Concentrated Equity Fund  989285
 Wholesale Geared Australian Fund  989293
 Wholesale SHARE-PLUS Fund  989301
 Wholesale Ethical SRI Fund  989319
 Wholesale Conservative Growth Fund  989327
 Wholesale Diversified Growth Fund  989335
 Wholesale Balanced Growth Fund  989327
 Wholesale Monthly Income Fund  989350
 Alpha TE2 Fund  989368
 Wholesale Split Growth Fund  989376
 Wholesale International Share Fund  989384
 Wholesale Property Securities Fund  989426
 Wholesale Property Income Fund  837799

Q. How do I get a customer reference number?
A. If you are a new investor and request it on the application form, you will receive a Customer Reference Number (CRN) & Biller Code with the confirmation advice when you first set up your investment. If you are an existing investor and you wish to receive a CRN & Biller Code you will need to complete another application form.
Q. How do I change my details?
A. You can change any of the following with one form: 
  • Contact details
  • Distribution instructions
  • Bank account details
  • Withdrawal authorisation
  • Authorised representative
  • Financial adviser's access to your investment information

You should complete the Change of Instructions form, which can be downloaded from the Forms section. Please Note: Bank account details cannot be changed over the phone.

We need to receive the Changes of Instructions form by post. Our postal address is on the Contact Us page. Alternatively you may wish to change your contact details by calling Investor Services on 1800 022 033 Monday to Friday between 8:30am and 6.00pm (Sydney time), where you must pass our security check regime in order for your request to be processed.

Return to top

Still looking?